Last updated: 28 August 2026
Currency and displayed prices
All prices are displayed in Australian dollars (AUD). The total product price, any delivery charge and the total order amount are shown before the customer submits the order.
The displayed total includes all applicable taxes and unavoidable charges that Volantero requires the customer to pay in connection with the purchase and delivery.
No undisclosed tax, customs duty, import charge or carrier handling fee will be collected from the customer upon delivery.
Accepted payment methods
We accept the payment methods displayed at checkout. These may include Visa, Mastercard, American Express, Diners Club, Apple Pay and Google Pay.
Availability may depend on the customer’s device, location or payment provider.
When payment is taken
Payment is authorised and normally taken when the order is placed, subject to approval by the card issuer or payment provider.
An automated acknowledgement confirms that we have received the order. Unless we expressly confirm acceptance earlier, the order is accepted when we send the dispatch confirmation.
If we cannot accept an order, we will cancel or reverse the payment and contact the customer. The customer’s bank or payment provider may take several business days to release a pending authorisation or display a refund.
Secure processing
Volantero is hosted by Shopify, and checkout is served over HTTPS. Card payments are handled by Shopify and its payment partners.
Volantero does not receive or store complete card numbers or card security codes. We may receive limited payment information, such as the payment method, card type and last four digits.
No internet-based service can guarantee absolute security, but we and our providers use safeguards designed to protect payment and order information.
Billing information and fraud checks
Customers must provide accurate billing and contact information and must be authorised to use the selected payment method.
We and our payment providers may conduct proportionate payment-verification, security and fraud-prevention checks.
An order may be refused or cancelled where payment cannot be verified, the payment is declined or fraud is reasonably suspected. If payment has already been collected for an order we cannot accept, it will be refunded or reversed.
Refunds and chargebacks
Approved refunds are issued to the original payment method as explained in our Return and Refund Policy.
Banks and payment providers may require additional time to process a refund after it has been issued by Volantero.
Please contact us if there is a problem with an order so we can try to resolve it. This does not remove any right to contact a card issuer or payment provider.
Contact information
Store: Volantero
Operator: GCL Ventures LLC, trading as Volantero
Kentucky Organization No.: 1554057
Business address: 212 N. 2nd St. STE 100, Richmond, Kentucky 40475, United States
Australian warehouse: 35 Jordan Cl, Altona VIC 3018, Australia
Email: support@volantero.com
Phone: +61 3 9021 6982
Customer service hours: Monday–Friday, 9:00 am–5:00 pm Australian Eastern Time
We aim to respond within 1 business day.
Our handling of order and payment information is explained in our Privacy Policy.
Delivery terms appear in our Shipping Policy, and the contractual terms applying to purchases appear in our Terms of Service.