Shipping policy

Last updated: 28 August 2026

Where we deliver

Volantero delivers to valid residential and business addresses throughout Australia. We do not currently deliver outside Australia.

Some remote locations may require additional delivery time. If we cannot deliver to the address entered at checkout, we will cancel the affected order and provide a full refund of all amounts paid for that order.

Delivery charge

Standard delivery is free on all Australian orders. There is no minimum order value.

Processing and delivery estimates

Orders normally require 1–2 business days to process before dispatch.

Our order cut-off time is 4:30 pm Australian Eastern Time, Monday to Friday. Orders placed after the cut-off, on weekends and applicable public holidays will begin processing on the next business day.

After dispatch, standard delivery normally takes 4–8 business days. The estimated total time from placing an order to delivery is therefore 5–10 business days.

Business days are Monday to Friday, excluding applicable public holidays. Delivery dates are estimates and are not guaranteed appointments.

Remote destinations, severe weather, carrier disruption, public holidays and unusually busy periods may cause delays. If we become aware of a material delay affecting an order, we will provide updated delivery information using the contact details supplied at checkout.

Prices, taxes, duties and delivery charges

All prices displayed on volantero.com are in Australian dollars (AUD).

Product prices and checkout totals include any applicable taxes, duties and unavoidable or pre-selected charges that Volantero requires the customer to pay and that can be calculated at the time the price is displayed. Standard delivery within Australia is free.

Volantero does not require customers to pay undisclosed customs duties, import charges or carrier handling fees when an order is delivered. If an unexpected import or carrier charge is requested, please contact us before paying it.

Tracking

When an order is dispatched, we will send a tracking number or tracking link to the email address provided at checkout. Tracking information may take up to 48 hours to update after dispatch.

Customers can find further guidance on our Order Tracking page.

Incorrect addresses and failed delivery

Customers should check their delivery address carefully before submitting an order. Please contact us promptly if an error is discovered. We cannot guarantee that an address can be changed after order processing has begun.

If a parcel is returned because the address supplied was incomplete or incorrect, or because delivery was refused or repeatedly missed, we will contact the customer.

If redelivery is available and an additional charge applies, that charge will be clearly disclosed and agreed with the customer before the parcel is sent again. Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

Late, lost or damaged parcels

If tracking has not updated for several days or an order has not arrived within the stated delivery estimate, email support@volantero.com and include the order number.

We will investigate the matter with the carrier. If a parcel is confirmed lost or cannot be delivered, we will offer a replacement where stock permits or provide a refund for the affected order.

If a parcel or item arrives damaged, please photograph the packaging and product where reasonably possible and contact us as soon as reasonably possible.

A delay in reporting damage does not remove any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Contact information

Store: Volantero
Operator: GCL Ventures LLC, trading as Volantero
Kentucky Organization No.: 1554057
Business address: 212 N. 2nd St. STE 100, Richmond, Kentucky 40475, United States
Australian warehouse: 35 Jordan Cl, Altona VIC 3018, Australia
Email: support@volantero.com
Phone: +61 3 9021 6982
Customer service hours: Monday–Friday, 9:00 am–5:00 pm Australian Eastern Time

We aim to respond to customer enquiries within 1 business day.

Customers can also use our Contact Us page.

Returns, refunds and other remedies are explained in our Return and Refund Policy. Our handling of personal information is explained in our Privacy Policy.